why bro Return & Refund Policy

Return & Refund Policy

Last Updated: September 11, 2026

At Why Bro, we want you to be happy with your purchase. If you receive a product with a manufacturing defect, damage, or an incorrect item, we are here to help.

Please read the following policy carefully before requesting a return or replacement.

1. Return & Replacement Period

We accept eligible return or replacement requests within 7 days of delivery.

The request must be raised within 7 days from the date the order is delivered.

Requests submitted after this period may not be accepted.

2. Eligible Reasons for Return or Replacement

A return or replacement may be accepted in the following situations:

  • Product received is damaged

  • Product has a manufacturing defect

  • Wrong product or size received due to an error from our side

  • Product received is different from what was ordered

  • Any other issue covered under our return policy

The product must be unused and in its original condition.

3. Conditions for Return

To be eligible for a return or replacement:

  • The product must be unused and unworn

  • The product must not have been washed or altered

  • Original tags and labels should be attached

  • The product should be returned in its original packaging, wherever applicable

  • The product must not have any stains, marks, perfume smell or signs of use

  • Proof of purchase/order details must be provided

We reserve the right to reject a return if the product does not meet these conditions.

4. Combo Offers

Why Bro offers products in value-packed combos such as 3 Hoodies for ₹999.

For combo purchases, the complete combo must be returned together if the order is eligible for a return.

Individual pieces from a combo cannot be returned separately.

For example, if you purchase a 3 Hoodie Combo, all 3 hoodies must be returned together for an eligible return or refund.

If one item has a manufacturing defect, please contact our support team with photographs/videos so that we can review the issue and provide an appropriate solution.

5. Size Issues

Please carefully check the size chart provided on the product page before placing your order.

Returns or replacements due to an incorrect size selected by the customer may be subject to our return/exchange conditions and applicable shipping charges.

Products that have been worn, washed or altered cannot be accepted for size-related returns.

6. Non-Returnable Items

Returns may not be accepted for:

  • Products that have been worn or washed

  • Products with missing or removed tags

  • Products damaged after delivery due to customer handling

  • Products that have been altered

  • Products with stains, odour or other signs of use

  • Returns requested after the eligible return period

  • Products purchased under offers where the terms specifically state that the items are non-returnable

7. How to Request a Return

To request a return or replacement, contact our customer support team with:

  • Order number

  • Customer name

  • Reason for return

  • Photographs of the product

  • Unboxing/opening video, where available

Our team will review the request and let you know whether it is eligible for return or replacement.

8. Return Shipping

If the return is due to a wrong, damaged or defective product caused by an error from Why Bro, we will arrange or bear the applicable return shipping cost, subject to verification.

For customer-requested returns or size-related issues, return shipping charges may apply.

9. Refunds

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed to the original payment method, wherever applicable.

Refund processing and crediting time may vary depending on the payment provider or bank.

For COD orders, we may request the customer's bank account or other eligible payment details to process the refund.

10. Refund Amount

If a refund is approved, the eligible product amount will be refunded according to the applicable order and return conditions.

Shipping charges are generally non-refundable, except where the return is due to an error, damage or defect attributable to Why Bro.

For combo offers, the refund will be calculated based on the applicable combo/order terms.

11. Replacement

Where applicable, we may offer a replacement instead of a refund for defective, damaged or incorrect products.

Replacement will be subject to product availability.

If the same product is unavailable, we may offer an alternative solution, including a refund where applicable.

12. Damaged or Incorrect Orders

If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.

We strongly recommend recording an unboxing video when opening your package. This can help us verify any damage, missing items or incorrect products.

13. Cancellation

Orders may be cancelled before they are dispatched, subject to our order processing status.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return process.

14. COD & Refused Deliveries

If a customer places a COD order and refuses to accept the shipment or the order is returned due to repeated delivery failure, any applicable shipping, handling or return-to-origin charges may be considered when processing future orders or re-shipping requests.

15. Contact Us

For any return, replacement or refund-related questions, please contact our customer support team through the contact details available on our website.

Why Bro
Tiruppur, Tamil Nadu, India

More Style. Better Combos. Better Value.